A grievance is a concern or complaint raised by an individual or a group within communities affected by company operations. Concerns and complaints can result from either real or perceived impacts of a company’s operations. (IFC 2009)

References

• IFC. 2009. “Addressing Grievances from Project-Affected Communities: Guidance for Projects and Companies on Designing Grievance Mechanisms” Good Practice Note. http://www.ifc.org/wps/wcm/connect/cbe7b18048855348ae6cfe6a6515bb18/IFC%2BGrievance%2BMechanisms.pdf?MOD=AJPERES&CACHEID=cbe7b18048855348ae6cfe6a6515bb18